Managing Your Taro Account

Establishing credit
To set up a credit account with Taro, click here to email our Customer Service Department. Please provide a contact name and telephone number, and your business interest. We will do our best to respond within 2 business days. A sales representative will contact you directly. For faster response, you’re welcome to call or fax us at the numbers shown above.

Reporting shortage claims
Shortage claims must be reported to Taro’s Customer Service Department within 72 hours of receipt of goods.  We recommend you contact us via telephone or fax for a more rapid response. Please identify the details of the shipment shortage and the exact date the product was received. Once we verify and approve your claim, a credit memo will be forwarded to your accounting department. We will not be able to honor claims for shortages that are not reported within 72 hours.

Return Authorizations
To request a Return Authorization (RMA #),  click here and e-mail or fax us a Request For Returned Goods form. Returns without an RMA # cannot be accepted. Please refer to Taro’s Returned Goods Policy to complete your request. Note that:

• The RMA# you receive from Taro’s Customer Service Representative must be referenced on the shipping label of the carton(s) being returned to Taro.
• The product NDC numbers, lot numbers, product expiration dates, quantities, unit prices paid, and reasons for return must be included with your shipment.
• Ship the merchandise freight prepaid to Taro Pharmaceuticals U.S. A., Inc., ATTN: Returned Goods Department, 3 Skyline Drive, Hawthorne, NY 10532.