Managing Your Taro Account

Establishing credit
To set up a credit account with Taro, call our Customer Service Department. Please have available a contact name and telephone number, and your business interest.You are always welcome to fax us at the numbers shown on our General Information page.

Reporting shortage claims
Shortage claims must be reported to Taro’s Customer Service Department within 72 hours of receipt of goods.  We recommend you contact us via telephone or fax for a more rapid response. Please identify the details of the shipment shortage and the exact date the product was received. Once we verify and approve your claim, a credit memo will be forwarded to your accounting department. We will not be able to honor claims for shortages that are not reported within 72 hours.

Return Authorizations
To request a Return Authorization (RMA #),  click here and fax us a Request For Returned Goods form. Returns without an RMA # cannot be accepted. Please refer to Taro’s Returned Goods Policy to complete your request. Note that:

• The RMA# you receive from Taro’s Customer Service Representative must be referenced on the shipping label of the carton(s) being returned to Taro.
• The product NDC numbers, lot numbers, product expiration dates, quantities, unit prices paid, and reasons for return must be included with your shipment.
• Ship the merchandise freight prepaid to Taro Pharmaceuticals U.S. A., Inc., ATTN: Returned Goods Department, 3 Skyline Drive, Hawthorne, NY 10532.